At brusselscomicsfigurinesstore.com, we understand that shipping is an important aspect of your online shopping experience. That is why we have established a clear shipping policy to inform you about what to expect when placing an order. We strive to process and ship your orders as quickly and efficiently as possible.
Shipping area
We offer worldwide shipping for all our products. This means that no matter where you are located, you are able to order our unique gifts. It is important to check if your country is supported before placing an order. If you have any questions about shipping availability to your location, please feel free to contact us.
Shipping methods
Shipping is handled by trusted courier services. We carefully select our partners to ensure that your order arrives safely and on time. The specific courier delivering your package may vary depending on your location and the available shipping options. You will receive confirmation of the shipping method once your order has been processed.
Processing time
After placing your order, it will be processed within 1-3 business days. Please note that processing time may vary depending on workload and product availability. Once your order has shipped, you will receive an email with shipping information and a tracking number so you can track your package.
Delivery time
The delivery time depends on your location and the chosen shipping method. In most cases, you can expect your order within 5-15 business days. For international shipments, the delivery time may be longer. We recommend taking possible delays into account, especially during busy periods such as holidays.
Home delivery
Your order will be shipped directly to the address you provided. The courier may deliver the order to you personally. Please ensure that someone is present to receive the package. If you are not home, the courier may attempt to redeliver the package or leave it in a safe place, depending on their policy.
Communication
All communication regarding your shipment will take place exclusively via email. You can reach us at [email protected] for all your shipping questions. We aim to respond to your email within 24 hours. Please ensure you include your order number in your communication to help us answer your questions faster.
Shipping problems
If problems arise with the delivery of your order, such as a delayed delivery or a damaged package, please contact us immediately. We will do our best to resolve the issue and help you find a solution. It is important to notify us as soon as possible so that we can support you.