At Brussels Comics Figurines Store we would like to make their own arrangements, so they can enjoy their time. Diese Rückgabe- und Erstattungsrichtlinie erklärt, wie Rückgaben, Umtausch und Rückerstattungen were maintained.

1. Voraussetzungen für Rückgaben

You can also respond to this problem:

  • The article is damaged, defective or falsely loved
  • Der Rückgabeantrag innerhalb of 7 days after the completion of the order is made
  • The article is unused and is found in the original packaging

Rückgaben, diese Bedingungen nicht erüllen, können abgelehnt.

2. Not rückgabefähige Article

The following article could not be changed:

  • Used or finished figures and sample pieces (add to defects)
  • Damages that were forgiven by the people
  • Specific recommendations for limited editions (depending on availability)
  • Rückgaben nach Ablauf der Rückgabefrist

3. Return process

Um eine Rückgabe zu starten:

  1. Write your own E-Mail an [email protected]
  2. Please refer to your order number, product details and the basic information for the support
  3. Fügen See clear photos bei, falls der Article damaged or falsch ist

Nach Prüfung erhalten Sie Anweisungen zur Rücksendung.

4. Reversals

  • Rückerstattungen erolgen nach Prüfung des zurückgesendeten Articles
  • Genehmigte Rückerstattungen were innerhalb von 5–10 Werktagen bearbeitet
  • The Rückzahlung follows the ursprüngliche Zahlungsmethod

5. Umtausch und Ersatz

Ein Umtausch ist possible, wenn:

  • The article is damaged
  • Der falsche Artikel geliefert wurde
  • Der Artikel defekt ist

Falls kein Ersatz verügbar ist, kann een Rückerstattung erolgen.

6. Return costs

  • We can slow down the return costs, but the Fehler lies with us
  • We will carry out a follow-up report service

7. Cancellations

  • Orders could be placed within 24 hours after delivery
  • Afterwards, the payment is also possible, but more possible.

8. Spätetete or other finished Rückerstattungen

Falls There are some Rückerstattung there:

  • Überprüfen Sie erneut Ihr Bankkonto
  • Contact Sie Ihr Zahlungsinstitut
  • Falls weiterhin Probleme bestehen, schreiben Sie uns an [email protected]

9. Contact

Please feel free to contact us for further information:

Brussels Comics Figurines Store
E-Mail: [email protected]

At Brussels Comics Figurines Store, we want you to be fully satisfied with your purchase. This Returns and Refunds Policy explains how we handle returns, replacements, and refunds for products purchased from our store.

1. Returns Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect upon delivery
  • The return request is made within 7 days of receiving the order
  • The item is unused, in its original packaging, and in the same condition as delivered

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened figurines or collectibles (unless defective)
  • Items damaged due to customer handling
  • Customized or limited-edition items (if applicable)
  • Returns requested after the return window has passed

3. Return Process

To initiate a return:

  1. Email us at [email protected]
  2. Include your order number, product details, and reason for return
  3. Attach clear photos if the item is damaged or incorrect

Once approved, we will provide return instructions.

4. Refunds

  • Refunds are processed after we receive and inspect the returned item
  • Approved refunds are issued within 5–10 business days
  • Refunds will be made to the original payment method

5. Replacements and Exchanges

We offer replacements if:

  • The item arrives damaged
  • The wrong item was shipped
  • The product is defective

If replacement is not available, a refund may be issued.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the error is on our side
  • We recommend using a trackable shipping service for returns

7. Order Cancellations

  • Orders can be canceled within 24 hours of purchase
  • After processing or dispatch, cancellation may not be possible

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, email us at [email protected]

9. Contact Us

If you have any questions about this Returns and Refunds Policy, please contact:

Brussels Comics Figurines Store
Email: [email protected]